Krikiya Privacy Policy

This Privacy Policy explains how Krikiya collects, uses, stores, and protects the personal data of players who register and use the Krikiya platform at krikiya.club, including the Krikiya mobile application and all associated services. Krikiya is committed to handling your personal data responsibly and transparently.

By registering an account on Krikiya, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This Privacy Policy forms part of Krikiya's Terms and Conditions and should be read alongside them.

Krikiya serves players in Bangladesh. All transactions are processed in Bangladeshi Taka (BDT) via local mobile banking services including bKash, Nagad, and Rocket. The personal data we collect is tailored to the needs of operating a secure and compliant gaming platform for Bangladeshi players.

Krikiya collects personal data in two main ways: information you provide directly when registering and using the platform, and information collected automatically through your use of the platform.

Information you provide directly:

Information collected automatically:

• Device information including device type, operating system, and browser type.
• IP address and approximate location data.
• Session data including login times, pages visited, and features used.
• Betting and gaming activity including bets placed, games played, and transaction history.
• Cookie and tracking data as described in Section 6.

Krikiya uses the personal data we collect for the following purposes:

• Account management: To create and maintain your Krikiya account, verify your identity, and manage your login credentials.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Service delivery: To provide access to all Krikiya games and betting services, including football betting, live casino, Fortune Horse, Crash, Go Goal Bingo, Jackpot Fishing, and WM Live.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the Krikiya support team.
• Security and fraud prevention: To monitor accounts for suspicious activity, detect and prevent fraud, and protect the integrity of the platform.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse how players use Krikiya and improve the platform's features, performance, and user experience.
• Marketing communications: To send you relevant promotions and offers from Krikiya, where you have not opted out of receiving such communications.

Krikiya will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a valid legal basis to do so.

Krikiya processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to operate your Krikiya account and deliver the services you have signed up for, including processing payments and providing access to games.
• Legal obligation: Processing that is required to comply with applicable laws, including identity verification, anti-money laundering checks, and reporting obligations.
• Legitimate interests: Processing carried out for Krikiya's legitimate business interests, such as fraud prevention, platform security, and improving the service — provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw your consent at any time by contacting the support team or updating your account preferences.

Krikiya does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and for the purposes described in this policy:

• Payment processors: bKash, Nagad, and Rocket receive the payment account details necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: Where Krikiya is required to verify your identity or age, we may share relevant data with third-party verification providers.
• Game providers: Some games available on Krikiya are provided by third-party game studios. These providers may receive limited technical data necessary to deliver the game experience, but do not receive your full personal profile.
• Regulatory and law enforcement authorities: Krikiya may be required by law to share data with relevant authorities, including in connection with anti-money laundering investigations or court orders.
• IT and security service providers: Krikiya works with trusted technology partners who assist with platform hosting, security monitoring, and technical operations. These partners are bound by confidentiality obligations.

All third parties with whom Krikiya shares data are required to handle that data securely and in accordance with applicable data protection standards. Krikiya does not permit third parties to use your data for their own marketing purposes.

Krikiya uses cookies and similar tracking technologies on the website and mobile application. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the service.

Krikiya uses the following types of cookies:

• Essential cookies: These are required for the platform to function. They enable you to log in, maintain your session, and use core features. These cookies cannot be disabled without affecting your ability to use Krikiya.
• Functional cookies: These remember your preferences, such as your preferred language or display settings, to improve your experience on the platform.
• Analytics cookies: These help Krikiya understand how players navigate the platform, which pages are most visited, and where improvements can be made. Analytics data is aggregated and does not identify individual players.
• Security cookies: These help Krikiya detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from accessing certain features of the Krikiya platform. Krikiya does not use third-party advertising cookies or share cookie data with advertising networks.

Krikiya retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable laws and for legitimate business purposes.

Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering and record-keeping requirements.
• Transaction records: Retained for a minimum of five years to comply with financial record-keeping obligations.
• Customer support communications: Retained for up to three years after the matter is resolved.
• Marketing preferences: Retained until you withdraw consent or close your account.
• Technical and session data: Typically retained for up to 12 months for security and analytics purposes.

When data is no longer required, Krikiya will securely delete or anonymise it. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual player.

As a Krikiya player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the Krikiya support team.

Krikiya will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. Where a request cannot be fulfilled — for example, because retention is required by law — Krikiya will explain the reason clearly.

Krikiya takes data security seriously and applies a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

• SSL encryption: All data transmitted between your device and Krikiya is encrypted using 256-bit SSL technology, the same standard used by major banks and financial institutions.
• Password security: Passwords are stored in encrypted form and are never visible to Krikiya staff. Krikiya will never ask you for your password via email or chat.
• Access controls: Access to player data within Krikiya is restricted to authorised personnel only, on a need-to-know basis. All internal access is logged and monitored.
• Security monitoring: Krikiya monitors the platform continuously for signs of unauthorised access, unusual activity, or security threats.
• Regular security reviews: Krikiya conducts regular reviews of its security practices and updates them in line with evolving best practices.

While Krikiya takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your Krikiya account and never share your login details with anyone.

Krikiya is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Krikiya platform under any circumstances.

If Krikiya becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on Krikiya, please contact the support team immediately so we can investigate and take appropriate action.

Krikiya may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

Where changes are significant, Krikiya will notify registered players via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how Krikiya protects your data. Your continued use of the platform after any update constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Krikiya handles your personal data, please contact the support team. We are available 24 hours a day, 7 days a week.

You may also find answers to common questions on the FAQ page. For information about your rights as a player, please also review the Terms and Conditions.